Policies and Terms Index

This ‘quick-find’ index and summary is provided for your convenience only: It is not a statement of the terms and conditions of use of the Stay Raja Ampat website.

Click the heading link below to see the Terms of Service and Policies governing your use of the Stay Raja Ampat website.

Terms of Service

  • ALL the details of our terms and conditions of service.

Payments Terms of Service

  • We currently use Xendit as our payment gateway. This may change in the future.

Cancellation Policy

  • Refunds of cancelled bookings will be made in specific circumstances
  • The amount refunded is dependent on how many days prior to the check-in date a cancellation is received.
  • A service fee of IDR 350,000 is levied on all cancellations.

Guest Refund Policy

  • Essentially, if you do not receive the accommodation you have paid for (or, if for any reason it becomes unavailable, and you are not notified a reasonable time in advance of your check-in date) we will arrange equivalent alternate accommodation, or, in the event that is not possible, we will refund you in accordance with the terms of this policy.

Extenuating Circumstances Policy

  • The circumstances under which our Cancellation and Guest Refund Policies may be waived or varied.

Privacy Policy

  • With the exceptions noted below, we never share any personal information (like your email address) that you may provide to us.
  • Obviously, we share the details you submit on our booking forms with the homestays concerned.
  • In cases of suspected fraud or other illegal activity, we may share any information we have about you with law enforcement and other agencies.
  • We do use Google Analytics to track how you arrive at and use our site, and our booking system emails do contain tracking code that tells us if you have received and opened the email and whether or not you have clicked any links the email might contain.
  • Information about how to opt out of the tracking methods we use are provided in the Privacy Policy

Cookie Policy

  • Stay Raja Ampat does not put cookies of its own on your computer or device.
  • Some 3rd party services used on the website (like Google Analytics, Xendit, or OpenMaps) might.
  • If you disable the use of cookies in your browser, some parts of our website may not work.

Content Policy

  • Be truthful. Be polite. Play nice. No advertising or spamming.

Non-Discrimination Policy

  • We don’t tolerate discrimination based on Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, Marital Status, Age or Disability

Extortion Policy

  • With the sole exception of posts that breach our Content Policy, we publish all reviews, comments and questions submitted by guests.
  • We will not tolerate any kind of dealing on the part of hosts and/or guests in exchange for favourable (or to avoid unfavourable) reviews.

Copyright Policy

  • What to do if you believe your copyright is being infringed on the Stay Raja Ampat Platform

Contact Us

If you have any questions or comments regarding these terms and policies, you can contact us by email, or by posting a message on our contact page.