Last Updated: August 16 2026
These terms and conditions govern PT PERJAMPAT’s policy for Guest Booking Cancellations Cancellation Policy and the obligations of the Guest associated with the Cancellation Policy. The Cancellation Policy applies in addition to PT PERJAMPAT’s Terms of Service (opens in a new window) (“PT PERJAMPAT Terms).
All capitalized terms shall have the meaning set forth in the PT PERJAMPAT Terms (opens in a new window) or Payments Terms (opens in a new window) unless otherwise defined in this Cancellation Policy.
By using the SRA Platform as a Guest, you are indicating that you have read and that you understand and agree to be bound by this Cancellation Policy.
- Accommodation fees (minus the Refund Service Fee) are refundable in certain circumstances as described below.
- If there is a complaint from either party, notice must be given to PT PERJAMPAT within 24 hours of Guest check-in.
- PT PERJAMPAT will mediate when necessary, and has the final say in all disputes.
- A reservation is officially cancelled when the Guest follows the cancellation link provided in the guest booking management system. and receives acknowledgement of cancellation by email from the SRA Platform. (Following the cancellation link alone does not constitute cancellation: The guest must receive a booking system email confirming that the cancellation order has been received and processed by the SRA Platform.)
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by PT PERJAMPAT for any other reason permitted under the Terms of Service. Please review these exceptions.
1. Refund Service Fee
If a refund is warranted under the terms of this Cancellation Policy or any other applicable Policies, a Refund Service Fee will be charged to cover the costs of claim verification and processing.
The Refund Service Fee is NZD 30.00
2. No refund for cancellations less than 7 days prior to check-in
If the Guest cancels less than 7 days in advance of the check-in date, no refund is payable.
3. 50% refund (minus Refund Service Fee) for cancellations 7 to 14 days prior to check-in
If the Guest cancels between 7 and 14 days in advance of the check-in date, the amount refunded shall be 50% of the Total Fees, minus the Refund Service Fee.
5. 100% refund (minus Refund Service Fee) for cancellations more than 14 days prior to check-in
If the guest cancels more than 14 days in advance of the check-in date, the amount refunded shall be 100% of the Total Fees, minus the Refund Service Fee.
6. General Provisions.
6.1 Modification or Termination.
PT PERJAMPAT reserves the right to modify or terminate this Cancellation Policy, at any time, in its sole discretion. If PT PERJAMPAT modifies this Cancellation Policy, we will post the modification on the SRA Platform or provide you with notice of the modification and PT PERJAMPAT will continue to process all claims for Travel Issues made prior to the effective date of the modification.
6.2 Entire Agreement.
This Cancellation Policy constitutes the entire and exclusive understanding and agreement between PT PERJAMPAT and you regarding the Cancellation Policy and supersedes and replaces any and all prior oral or written understandings or agreements between PT PERJAMPAT and you regarding the Cancellation Policy.
7. Contacting PT PERJAMPAT.
If you have any questions about the Cancellation Policy, please email us (opens in a new window), or send your enquiry via the SRA Platform contact page (opens in a new window).